At CHAGEE, our commitment to food safety and quality assurance remains unwavering. This report highlights our ongoing efforts to implement stringent safety measures, enhance quality control, and continuously refine our processes to uphold the highest product standards.

We take great pride in delivering safe, fresh, and high-quality products to our customers every day. Your trust motivates us to strive for excellence, and we look forward to keeping you informed on our continuous improvements in food safety and quality.

1. Food Safety & Product Quality Training

In February 2024, we sent 60 store partners to attend the Food Handling Certificate Course in Malaysia and the Workforce Skills Qualification in Food Hygiene Certification Course in Singapore. We regularly enroll our store partners in these training sessions to keep them updated on food safety standards, ensuring the highest quality products for our customers.

In addition to enrolling our team in government-accredited courses, we regularly conduct in-house training sessions focused on food safety and product quality. These sessions are based on our internal audit parameters, which exceed industry standards to achieve even higher levels of safety and quality for our customers.

We are proud to uphold the highest quality benchmarks across all the markets in which we operate, ensuring consistency in every outlet. In February 2024, we successfully trained 33 outlet partners in our proprietary in-house standards, including partners from our newly expanded markets in Indonesia and Vietnam.

2. Audit Measures

In February 2025, our regional SWAT team of auditors conducted inspections across all 157 stores in Malaysia, Singapore, and Thailand. Through regular monthly audits, we strive to identify opportunities for continuous improvement in both food safety and product quality, ensuring excellence in every cup of CHAGEE drink.

We are proud to announce that our top scoring outlet has achieved an impressive 98.1 rating in food safety and a perfect 100 in product quality!

3. In-store Audit Findings

Improvements made in-stores following the audit:

Issue: Stain in the area underneath the chiller rack.

Measures Taken: The stain was cleaned using a sanitised towel. We are committed to upholding the highest standards of cleanliness and hygiene through detailed inspection and thorough cleaning practices.

Issue: The cover of the squeeze bottle was not closed after use.

Measures Taken: Immediate rectification was carried out by securely closing the squeeze bottle with its cover to prevent potential spills, contamination, or product wastage.

4. Food Safety & Product Quality Measures

1. Every morning, we meticulously check our tea brewing machines to ensure precise temperature and water volume. This dedication guarantees that every cup of CHAGEE you hold meets the highest standards of quality.

2. All opened CHAGEE ingredients are labeled with an internal shelf life label to ensure quality and freshness while being stored under optimal conditions for the designated period.

5. Fun facts about Tea

The Wonders of Camellia Sinensis: One Plant, Endless Benefit

Did you know that all styles of tea come from a single plant? This includes white tea, green tea, yellow tea, oolong tea, black tea, and fermented tea. That magical plant is known as Camellia sinensis! Through different combinations of processing methods, tea leaves develop unique flavour profiles — and each type offers distinct health benefits.

• White tea is packed with antioxidants and is known for its anti-aging properties, helping to protect the skin and support overall health.
• Green tea is rich in catechins, which boost metabolism, improve brain function, and support heart health.
• Yellow tea is rare but offers similar benefits to green tea, with a smoother taste and potential anti-inflammatory effects.
• Oolong tea aids digestion, promotes weight loss, and helps regulate blood sugar levels.
• Black tea is a great source of theaflavins, which support heart health and may help lower cholesterol.
• Fermented tea (such as Pu-erh) is known for its probiotic properties, aiding gut health and detoxification.

With such a diverse range of flavour and health benefits, there's undoubtedly a tea that perfectly suits both your taste preferences and wellness needs!