Introduction

This Privacy Policy applies to Chagee Singapore, regarding the collection, use, disclosure, processing, and/or transfer of your personal data in and out of Singapore.

Respect for Your Privacy

Chagee respects your privacy. This document outlines our privacy policy for the Chagee Singapore.

What this Privacy Policy Covers

This Privacy Policy covers our treatment of personal data that we collect when you interact with us, submit information to us, access and/or use our products or services (collectively, the "Chagee Services").

This policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage. Chagee Services may contain links to other websites, applications, and services. We are not responsible for the privacy practices of such other websites, applications, and services, and we advise you to read the privacy statements of any such websites, applications, and services that you visit.

Information We Collect and Use

Your personal data will be collected, used, disclosed, and/or processed by us for the following purposes:

To send you notices, information, promotions, and updates, including marketing and advertising materials, related to our goods and services and those of third-party organizations selected by us.

To provide goods and services to you or to parties designated by you and matters ancillary thereto.

To verify and process payment when you purchase goods and services from us.

For verification and record of your personal particulars, including comparing it with information from other sources and using the information to communicate with you.

To conduct statistical analysis of the users of the Chagee Services, including the number of users, the frequency of use, profiles of users, and using such analysis for our business plans, the enhancement of our products and services, targeted advertisements, and conveying such information in broad terms (but not information relating to specific individuals) to third parties who have or propose to have business dealings with us.

To comply with any request from any third party or any court order or directive from authorities investigating any alleged offense, misconduct, and/or abuse or for the purposes of taking legal action against any users.

Opting Out

If you wish for us to discontinue the collection, use, disclosure, and/or processing of your personal data for any of the above purposes, you may write to us at dpo@chagee.sg to inform us. Whenever we send you any marketing information, we will include instructions on how to unsubscribe. For example, our e-newsletters will have unsubscribe links.

Accessing, Correcting, or Deleting Your Personal Data

You may update your personal information at any time by accessing your account(s) with us. You may also update or request the deletion of your personal information by writing to us at dpo@chagee.sg.

Sharing Your Personal Information

We will not sell or rent your personal information to anyone. We will only share your personal details with a third party for the purposes and situations as described above, or for other purposes where we have your consent to do so.

For the avoidance of doubt, you consent to:

(a) Chagee collecting, using, disclosing, and/or processing your personal data for the purposes and situations as described above;

(b) Chagee transferring your personal data out of Singapore to Chagee’s third-party service providers or agents for the purposes and situations as described above.

Data Protection

We will take reasonable steps to ensure that personal data are protected from unauthorized access and other similar risks. Access to your account(s) is password-protected. Thus, no other party, including Chagee employees, can change the information. However, you must remember to log off from your account and close the browser window after use so that no unauthorized party can have access. You are responsible for the safekeeping of your password. You must not, at any time, disclose your password to any third party. We will not be responsible, and you agree that you will not hold us responsible for any losses or damage incurred by you caused by your non-compliance with the foregoing. All information gathered by Chagee is stored in systems that may only be accessed by authorized Chagee staff using assigned user IDs and passwords. In certain areas, Chagee uses industry-standard SSL encryption to protect data transmissions.

Changes to this Privacy Policy

Chagee may amend this policy from time to time. If we make any substantial changes in the way we use your personal information, we will notify you by posting an announcement on our platforms. You agree that such posting will constitute sufficient and adequate notice to you of the changes. You agree that your continued use of our products and services after such amendment will constitute your acceptance of and agreement to be bound by the modified policy.

Use of Cookies, Web Beacons, and Other Technologies

When you access, use, and/or interact with the Chagee Services, we or our authorized service providers may use "cookies," “web beacons,” and other tracking technologies where small data files are sent to your browser, application, or device to store and track information about you. These technologies are used to track information such as the number of users and their frequency of use, online behavioral data, profiles of users, and their preferred sites. They enable our system to recognize you when you visit us again, enhance your web-viewing experience, and allow for more effective online targeted advertising. You may accept or decline cookies by modifying the settings in your browser, application, or device, if permitted. However, note that you may not be able to use all interactive features on the Chagee Services if cookies have been disabled completely. While these cookies can tell us when you interact with the Chagee Services and which pages you visit, they cannot access other data, including from your computer or storage device, and they do not contain information intended to identify you personally.

Release

This policy is subject to any existing laws of the Republic of Singapore relating to the protection of information. If required by any lawful authority for any legal purposes such as the enforcement of any laws or to prevent the breaching of any laws, we shall release all such information as is legally required by the requisite and lawful authority in accordance with the directions of the lawful court of competent jurisdiction.

Contact Chagee

If you would like to request access to your personal data held by us or contact us for any reason regarding our privacy policy or practices, please contact us at customercare_sg@chagee.com